Policies

Order Confirmation and Payment:

Customers will receive an order confirmation via email, on all submitted orders.

TCW accepts cash, checks and all major credit cards. 
Prices are subject to change without prior notice.
Please be sure to contact us directly regarding any pricing questions or concerns.


Order Modifications and Cancellations:
Once your order payment has been received, you may cancel or adjust the original order within 24 hours from day of deposit. 


Lead Time:
Once your order is placed and we have received payment the estimated production time is 4-6 weeks. This can change slightly throughout the year, so please be sure to confirm with us if you are trying to hit a specific date. 
We will do our best to accommodate you!
Please keep in mind that this lead time does not include shipping/transit time.
Time frames are subject to change based upon each individual order.
Since each order is different, certain wood species, designs and finishes may take longer than others.

Return & Exchange Policy:

Custom Orders or Made to Order Products(Furniture):
We work with you individually on each order to ensure that we achieve your vision. We understand that buying custom furniture is a big decision and we work with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing your order.

 

Warranty:

We take pride in our work, each table is handcrafted by our craftsman to the highest standards of care and commitment to quality.
Each piece of furniture is custom made to fit your family’s needs. If you are displeased with a product you have received we will work with you to resolve the issue, however, many characteristics of natural wood are subjective.
Should our furniture fail because of workmanship, we will either repair or replace it. Some customer requested wood species, finishes, and modifications are excluded. Repair or refund is at the sole discretion of TCWFarmTables.


Delivery:

Option 1: “White-Glove Delivery” by Designer Services.

When your table is complete we will notify Designer Services.

After your furniture is placed in your home: 

Option 2:Fedex or UPS Delivery: Customer is 100% responsible for the cost of this option. We will do our best to get you your custom piece of furniture in the smallest box possible. All standard rates apply.


Option 3:Customer Pick-Up: You are more than welcome to pick up your custom order at our shop in Winchester, Ma. Customer Pick-Up is available during normal Business Hours-which are subject to change.

Upon Pick-Up: 

Once the product leaves our shop:

 

Measurements:

All measurements within your order details are estimates only.
Wood is a natural material that will expand and contract during the cycle of a calendar year. Changes in humidity and prolonged exposure to sun, water, and air will affect natural wood products.

 

Wood Characteristics, Quality, and Age:

Each piece of furniture we produce is individual and unique.

We use the best selection of new woods as well as historic materials that we source locally or from different parts of the country. Each piece of wood is hand-selected by one of our craftsman, kiln dried, de-nailed(historic material) then milled. 

The beauty in our furniture is not in its perfection but rather in its quality, and long-term durability. Our historic materials inherently have less consistency and are more subjective to each individual eye.

We cannot guarantee that any two pieces will be identical. This applies to individual pieces of wood, knots, wood/stain colors, "character marks" such as nail holes, scratches, and open cracks, etc.

Wood is a natural material that will expand and contract during the cycle of a calendar year. Changes in humidity and prolonged exposure to sun, water, and air will affect natural wood products.

Our furniture is non returnable due to wood movement, knots, nail holes, open cracks, dimensional qualities, and other natural features of solid wood construction.

 


Color, Stains, and Matching:

At TCW, we offer the ability to choose exactly what you desire for color, stains and finishes.

We offer no guarantees for color matching and our furniture is non returnable due to color, stain, paint, and matching issues.

 

 

Samples:

TCW makes no guarantees that our samples fully represents the variation expected across the species chosen.

Our products are non-returnable due to variation between samples and final products.